What our clients say about us…

Excellent service.  Really helped!  Can now walk and run again.  Well on the way to being 100%.
Mark - September 2017
Am so much more confident with injury and now know how to prevent and selt-treat effectively.  Becky (Yates) was amazing!
Kathryn - September 2017
(Cathryn) was very sympathetic and knowledgable and did everythng she could for me that was possible!
Amanda - August 2017
Excellent and effective treatment.  Knowledgeable and very friendly therapist.  Thanks Jenny.
Lesley - August 2017
I have previously been seeing an osteopath but the treatment I have received here has made such a massive improvement in a very short space of time! 😀 Thanks Mike
Linda - July 2017
Fantastic service.  Saw GP 9am and had an “urgent” appointment in place with physio 12pm the same day – just amazing! Thanks
Caroline - July 2017

Clinic response: It’s great when we can book patients in immediately and start their treatment so quickly.  We always aim to book patients in as soon as possible (and at least within 48-72 hours) although, during particularly busy periods, it occasionally takes a little longer.  For Caroline, we were delighted to hear that another patient reported they were better (and cancelled their appointment) so we could help her out!

Excellent practice.  Becky helped me on a previous occasion with a different issue too, which massively changed the quality of my life!
Sue - July 2017
Short & sweet – Jenny is brill!
Sally - July 2017
Felt very welcome at each visit and sessions were very effective.  Have been very happy with my course of treatment.
Carey - June 2017
Great clinic.  Very welcoming.  Thank you.
George - June 2017
Fantastic service.  Good treatment and explanation of the condition, with exercises to follow up on.  Thank you.
Piers - June 2017
Great clinic with great staff.
Sarah - June 2017
Fantastic!!!  Really recommended.
Anon - June 2017
Thank you so much – you have really made a big difference!
Anon - June 2017
Very welcoming.  Full and detailed explanation of treatment given.  Very, very good! Thank you! (Jenny).
Jeremy - June 2017
She (Cathryn) is very good and understands my world of birds!
Rob - June 2017

Clinic response: Lovely to hear and, as for the comment about the birds, just don’t ask! It’s a long story!

Can say that my time spent being treated at this clinic has been very pleasant.  Thank you! (Jenny).
Jill - June 2017
Have been very pleased with the treatment and advice I’ve received.  Thanks (Amanda).
Roger - June 2017
Great service and advice given! Thanks!
Jason - June 2017
For efficiency, top marks! Very friendly practice.  Thank you.
Donald - May 2017
Very helpful physio, very friendly, would highly recommend the practice!
Trevor - May 2017
Very good service! Brill!
Rachel - May 2017
Such friendly ladies.  I feel so much better for attending my 4 NHS sessions although I still have a bit of discomfort. 
Fiona - May 2017
Physio extremely helpful with understanding the problem. (Thank you Jenny!)
Denise - April 2017
THIS LOVELY GENTLEMAN POPPED INTO THE CLINIC ON 30/03/2017 TO TELL US HOW HAPPY HE WAS WITH US!  HE KINDLY SAID HE WOULD WRITE A REVIEW…

Here’s a happy story. In 2014, I had ‘hip trouble’.  X-rays showed wear & tear, particularly on my right hip.  I was advised that soon I would need a replacement hip!  Ugh!  However, my local GP (The Vale Group/Long Clawson) sent me here to The Vale Physiotherapy Clinic in Hickling.  I had just 2 sessions with Mike Cumming, one of the team, who advised 3 simple leg swinging exercises, which took about one minute in all (once a day) and, like manna from heaven, the hip no longer hurts at all!  (Actually I do the exercises morning and night).  Three cheers for The Vale and the NHS!

Bernard B, Scalford - March 2017

Clinic response: We are all delighted that he took the time to let us know that his pain has never returned!

Always a friendly service on arrival and Mike was great at explaining the problems in layman terms.
Vanessa - March 2017
I was made to feel welcome and relaxed. Would highly recommend this clinic to anyone needing treatment. Thanks to Becky Yates
Sonia - March 2017
I love Ruth! Enough said!
Jason - March 2017
Becky Overall was superb! Excellent way she explained what she was doing and explained the exercises I must do.  Thank you so much.
Lynne - March 2017
Great service – thank you.  Very informative and lovely staff!
Anon - March 2017
I have infinite confidence in Jenny.  She is the tops for me!  Thank you SO much! 
Ann - February 2017
FAULTLESS!  Couldn’t think of a way that the service could be improved!! 
Colin - February 2017
Feeling much better and my confidence has greatly improved.  Thank you for being so thoughtful and kind. 
Pat - February 2017
An excellent, friendly service.  My neck pain has improved considerably!
Kate - February 2017
Altogether a helpful and positive experience.  Thank you.
Jennifer - February 2017
I am very pleased with the care and help I have received.  I am much improved and would recommend the care and practice to others. 
Margaret - February 2017
Excellent Clinic.  So helpful and kind. 
Marian - January 2017
Thank you so much for enabling me to be almost painfree and being able “to do things” again!  
Helen - January 2017
I attended on the NHS and am very happy.  I suffered for many years with my problem and Cathryn was the first person to be able to relieve my pain.  Thank you!  
Jane - January 2017
Becky Overall was very professional, knowledgeable and inspired me with confidence.  Great people skills! Cathy (on Reception) was very welcoming – very pleasant & lovely to talk to.  
Sue - January 2017
After about 5 years of issues with my calf and achilles, I was referred to your clinic earlier this year by my GP.  I have now been running on a regular basis since my visit to you without any issues.  Let’s hope it continues!  Just wanted to say a big thank you to Mike for your help and advice.
Howard - December 2016
Lovely clinic and very friendly staff & physiotherapists.
Sharon - November 2016
Fantastic staff.  Felt really comfortable.  It’s been a great help and I would definitely recommend to others!
Collette - November 2016
Excellent – service with a smile!
Linda - November 2016
Was given fabulous help!  There is absolutely nothing negative I can say about this experience.  I would thoroughly recommend this clinic!  Thank you!
Anon - November 2016
The service is faultless.  We are so lucky to have the clinic on our doorstep!
Philip - November 2016
Becky [Overall] is a wonderful girl.  She has been so positive, helpful and caring.  Thank you so much.
Gill - November 2016
Always treated with care and respect.  Very good!
Anon - November 2016
Excellent service and advice given.
John - October 2016
Very professional and helpful service.  Thank you.
Simon - October 2016
Thank you Cathryn for your expertise and excellent treatment.  I can now walk without pain!
Jenny - September 2016
The use of acupuncture to maintain pain due to Osteoarthritis was most effective.  An additional injury, a fall on my coccyx led to me receiving the benefit of laser treatment and massage, which was also most helpful. Thank you. (Amanda)
Fiona - September 2016
Due to my injury, the clinic did as much as they could for me.  Unfortunately, surgery is required.  However, I have been extremely pleased with my first ever physiotherapy experience.  Thank you. (Cathryn)
Alex - September 2016
Was given lots of information, delivered very professionally.   Have been very pleased.  Would highly recommend. (Mike)
Pat - September 2016
The treatment of my condition and of myself as a person was phenomenal! Thank you. (Cathryn)
Teresa - August 2016
Plenty of advice and information provided.  Very pleased with the improvement.  Excellent!  Would strongly recommend (Cathryn)
Simon - August 2016
It’s a pleasure to come to Hickling for treatment.  When I first came, I couldn’t walk – I’m now doing 12,000 steps a day! Thank you. (Becky O)
Adrian - July 2016
Thank you. You were brilliant! (Cathryn) 
Sophie - July 2016
Very welcoming, friendly and excellent exercises given to follow. 
Helen - July 2016
A couple of months ago, I was having problems with my right wrist and hand (I could not hold anything with it) and my right knee, which was so painful I was constantly limping.  Rather than go to the doctors, I was recommended to visit The Vale… so I did.  I was seen by Jenny, who gave my wrist and knee an extensive examination.  Once the problems were diagnosed, a course of treatment and exercise was prescribed.  2 months on, I am now completely without pain and able to play golf and go swimming without any pain or discomfort.  I feel marvellous. Any regrets? Yes – I should have gone 6 months ago! Will I go back?  I hope not but if I have need, certainly, and would recommend anyone else with a problem like mine to do the same.
REPAIRING AN OLD BANGER - Oct 2015
Having finished a 3 month intense physio programme with Liz Smith, I can honestly say I think she is a “wonder Woman”.  After a medial ligament injury skiing I was convinced I would never straighten my leg (let alone ski) again. Liz worked tirelessly for 12 weeks and restored me (and my mental state) back to 100% again. I would recommend Liz and her team to anyone. Thanks Liz.
Claire
Just wanted to let you know I can walk for miles again without any knee pain. I’m still pretty tight behind the knees but will keep on stretching.  It’s just great to be back in working order! Thank you!
Hester
I am so grateful to Liz and her team at The Vale Physiotherapy Clinic. I thought my knee could not be mended until Liz correctly diagnosed and treated the problem, something others had failed to do. I was given exercises and advice and was made to feel welcome and was treated with such kindness. I really do urge anyone with a problem to contact them, its amazing what they can do. Thank you. 
Kim
I have had problems with my back for the last 20 years on and off. I found Vale Physiotherapy Clinic by accident having tried various other practices in the area and not been particularly happy. I find Vale a very friendly and relaxing place to go. The physiotherapists are all lovely and I have seen a few of them over the years, each one offers something different depending on what your problem is and in an emergency there is always someone available for you to see – none of this having to wait (in agony) for 2 weeks till someone can give you an appointment. The owner of the clinic – Liz Smith – is a friendly bubbly person who gives very generously of her time – appointment times are supposed to be 30 – 45 mins and on more than one occasion I have been in for over an hour. Cannot recommend them enough.
Anne
Over the past years, probably about 20 of them, I have attended The Vale Physiotherapy Clinic with various aches and pains, all due, of course, to exercise and injury and none whatsoever to anno domini! I have been treated by a selection of the physios, depending on which particular area of expertise I was in need and I can say, hand on heart, that I have met with nothing but complete professionalism, kindness and good humour. They all complement each other beautifully. Whoever has treated me has left me feeling like a new woman. With the need of a new knee looming, again due to excessive exercise and again nothing to do with age, I shall return to the Vale knowing that I shall be back on the golf course in the shortest possible time. It really is a pleasure to meet with a group of people who are so obviously dedicated to helping and improving lives.
Rachel
I couldn’t have been happier with my visit to The Vale Physiotherapy Practice. My foot had been troubling me for over a year and no-one seemed to know what was wrong with it, until I saw Liz. She quickly diagnosed my problem, told me what treatment would be effective and now I am a happy man with no foot pain. Thank you. 
Richard

Feedback is always welcome 

We value all feedback that we receive from our clients so please feel free to email us your thoughts regarding your experiences with The Vale Clinic.

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 The Vale Clinic - Our Treatments